By using this site, you declare that you have read, understood and accepted the Terms and Conditions described below, without the need for any subsequent act or consent. The terms and conditions may be changed at any time by decision of MAXSEALER, considering that the changes take effect from the date of their placement on the site.
Your access and subsequent use of the site will be considered as an unequivocal sign that the user has read, accepted and understood the terms and conditions presented.
MAXSEALER is an online store specializing in the sale of components and accessories for motorcycles and its users owned by Miguel Pedro Nunes da Silva Branco with headquarters in Rua Ilidio Sardoeira, 82-5ºDLF, 4400-622 Vila Nova de Gaia. MAXSEALER sells its products, via Internet (website or e-mail) or via telephone.
These General Conditions are presented in order to define the sales modalities between MAXSEALER and its customers defined below. Become a customer under these general conditions, any natural or legal person that orders on the site www.maxsealer.pt and www.maxsealer.es whether private client or not.
1.1. Field of application
These General Conditions of Sale govern the sale of products from www.maxsealer.pt and www.maxsealer.es on the day of order validation. They are applied, whether the order was made by Internet, email or telephone.
1.2. Customer Acceptance
The fact that the customer validates his order automatically causes the express acceptance of these General Conditions of Sale. These Conditions apply to the exclusion of all other conditions, unless otherwise agreed by both parties. The purchase by e-mail, by telephone, fax or postal mail also implies acceptance of the gifts. They can be directly read on our website. They can also be sent by email or mail at the customer's request.
1.3. Modification of the General Conditions of Sale
MAXSEALER reserves the right to change without notice the conditions of use or other regulations published on our website. Therefore, you should consult the conditions of use on a regular basis as the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the latest version. The version of this regulation does not have a precise date, orders are thus managed by the General Conditions in use and therefore in force on the date of order.
1.4. Characteristics of products
MAXSEALER strives to present the essential characteristics of the products described by the manufacturers in the best way. A confirmation of technical data is always possible by contacting the manufacturer directly. The proposed products comply with the European legislation in force and the standards applicable in Europe.
1.5. User's Manual
MAXSEALER endeavors to provide the user's manual in the consumer's language in paper format whenever possible. There are, unfortunately, situations in which the same may not be provided in paper, being only in computer support or to download it directly from the Internet.
1.6.1. The sales prices indicated on the website are in Euros, with taxes and charges included in the retail prices.
1.6.2. If prices of our suppliers undergo any kind of change, the prices presented on the website are consequently likely to change at any time.
1.6.3. All prices quoted are correct except for data entry error. If an order is placed on an item whose price is wrong we reserve the right to cancel the order and to refund to the customer the amount paid.
VAT applies to sales concluded with residents of the European Union. It does not apply to non-Portuguese companies of the European Union having an intra-Community VAT number. VAT does not apply to export sales (Countries outside the European Union). The invoice accompanies the goods and certifies that the VAT has been paid.
In all prices is included VAT at the rate of 23%.
3.1. Order preparation
When the customer places his order through the website, he must fill out the form presented. Before validating the order you should reread the form to confirm the data. MAXSEALER is not responsible for errors in sending emails or for errors in sending orders due to poorly filled forms.
3.2. Order Confirmation
The order confirmation is sent to the customer by automatic e-mail provided that the e-mail address indicated does not show an error.
3.3. Cancellation of order
All customers can cancel their order at any time, unless it has been shipped and / or invoiced. In this case, if the customer does not really want the products ordered, he must accept the order and return it, at his expense, that is, return without opening, mentioning "refused order". If the customer has ordered via internet, you can cancel your order by phone, fax or e-mail. In case the customer refuses delivery of the order, the amount of the initial shipping and returning costs will be deducted from the amount of your refund.
3.4. Product Availability
Our product offerings and prices are valid as long as they are visible on our website and within the limit of available stock. More information can be given by phone or e-mail. If MAXSEALER can not, in any case obtain a product from the suppliers within the indicated period, the customer will be informed of the status of the order via e-mail or telephone. In this way, the customer can choose to cancel their order or choose another available product. MAXSEALER reserves the right to refuse an order.
4.1. Method of payment
The customer can pay by bank transfer or counter-reimbursement. In the case of products available only to order, an amount can be requested to signal the order.
MAXSEALER reserves the right to refuse a delivery or to fulfill a request from a customer who has not paid in full or in part for an ordered product. All payments requested must be made within a maximum of 3 business days after of the order. After this deadline, the order will be canceled.
4.3. Reservation of property
MAXSEALER owns the products until they are fully paid by the customer.
The order form made online by the customer does not serve as an invoice. Whatever the type of order, the customer will receive the invoice along with the merchandise at the time of delivery.
6.1. Order preparation times
Orders placed on the Internet are handled on a first-come, first-served basis. The term of treatment of an order varies depending on the availability of each product.
limits for transport of goods are indicated by the carrier. These are transmitted to the customer on an indicative basis, in working days, and also depend on the accuracy of the address provided by the customer on the date of order as well as their availability to receive the order. Failure to comply with these deadlines by the carrier can in no way compromise the responsibility of MAXSEALER. These deadlines are indicated to the customer when the goods are dispatched.
The products to be dispatched are packed and packaged so that they arrive at the place of delivery in perfect conditions taking into account the customer's satisfaction.
If the customer placed his order on the website, an automatic order confirmation email will be sent.
8.1. Place of delivery
Orders are delivered to the delivery address indicated by the customer in the order form.
8.2. Absence on the day of delivery You
will be informed of the expected delivery date of your order. You should indicate a delivery address where someone is always present between 9am and 6pm, such as at work. If delivery is not completed, you will be informed of the date and time the carrier was present. There will be another delivery attempt on the next business day.
8.3. Delivery times
The estimated delivery time varies between 1 and 30 days, for more information you should contact our services.
8.4. Loss of orders
In this case, MAXSEALER is obliged to respect the deadlines imposed by the carrier regarding the declaration of loss and the reimbursement of the shipment. In this way, the customer should also wait for these deadlines:
Therefore, you have a maximum period of 30 working days from the receipt of the confirmation email of the order to declare lost, with MAXSEALER. Within this period, no claim will be accepted.
On the other hand, if the customer has declared the loss of the order within the established period, MAXSEALER will have to open the complaint process. In this case, it is possible that MAXSEALER requests the client the necessary documents to open the complaint process. The latter shall provide the requested data as soon as possible.
Finally, the definitive replies to the inquiries are given by the carrier within a period ranging from 1 to 3 weeks. There may be two types of situations: either the order is retrieved and returned to the customer according to normal procedures, or the order is declared lost by the carrier and MAXSEALER informs the customer to make a second shipment of the order or will be refunded of the invoiced value, according to customer preference.
8.5. Receipt of the order
We recommend that all orders delivered should be checked and checked and that the customer makes any notes about the condition of the product on the carrier's transport guide in case of partial or total deterioration. Without the proper notes of the customer the order can not be the object of a later challenge with MAXSEALER. The verification of the condition of the product is considered as carried out, once the signed shipping guide. If the product is damaged, we thank you to photograph it and send us the photograph to the email firstname.lastname@example.org within a maximum period of 24 hours to be able to trigger the transport insurance.
8.6. Error of order content
Upon receipt of the order by the customer, the latter must indicate by telephone or e-mail with MAXSEALER the complaint of non-conformity of the products in type, quality or quantity compared to the data of the order made. The complaint of non-compliance must be made within a maximum of 24 hours upon delivery of the order. Complaints not made in accordance with the above rules and within the indicated deadlines will not be accepted by MAXSEALER.
8.7. Strikes or force majeure events
In the event of a conveyor strike or other exceptional event that delays or prevents delivery of the order, MAXSEALER will inform the customer of the delivery status.
9.1. General return procedures and conditions
The customer has the right to return the purchase within a maximum period of 10 days from the date of delivery of the goods / order with the exception of customized articles or only available under previous order that no return or exchange will be accepted. If the consumer chooses to request a refund, this refund will be made within 30 days after receipt of the product by MAXSEALER and through a credit in order to be discounted in future purchases. If you wish to make a return, you must contact us at email@example.com, through the telephone number +351 223229420 or you can go to our premises by being obligatorily accompanied by the purchase invoice and indicate if you want to exchange the goods or you want a credit.
9.1.2. Status of packaging
Returned items must be in perfect condition, complete and properly packed in the original packaging and without any signs of actual use.
In case of withdrawal or error of the customer, the shipping and return shipping costs will be entirely the responsibility of the customer.
9.1.3. Internal error
MAXSEALER will be responsible for returns and reshipments if there is an internal error and the product sent does not correspond to the order. If you wish to exchange a different item, the returns and reshipment charges will be the responsibility of MAXSEALER.
9.1.4. Defects of origin
MAXSEALER is responsible for the return and reshipment charges if the product is defective in origin. In this situation the exchange will have to be made by the same article. If you wish to exchange for a different article, the return and reshipment charges will be the responsibility of the customer.
9.1.5. Damage to the transport
MAXSEALER will not be responsible for the return and return shipping costs if the order has been damaged during the transport. In this situation the exchange will have to be made by the same article. If you wish to exchange for a different article, the return and reshipment charges will be the responsibility of the customer.
Important Note: We recommend that you pay attention to the outer state of the packaging as this may reflect possible damage to the product. At the time of delivery and in the presence of the carrier you should check the status of the product before signing the Shipping Guide and thus accept the order. If the product is damaged, we thank you to photograph it and send us the photograph to the e-mail firstname.lastname@example.org within a maximum period of 24 hours in order to activate the transport insurance.
The verification of the status of the product is considered as done once the signed Shipping Guide.
9.1.6. Any packaging received at our facilities without identification of the sender or sent to the collection will not be accepted.
9.1.7. Dimensions and colors
The articles that are on this site have sizes and colors that are as close as possible to the genuine, but remember that in some cases may not correspond 100% to reality. For specific cases, please check all the information with the technical department through the email email@example.com before ordering, since the returns for technical reasons will be the responsibility of the customer.
9.1.8. Custom Goods
Returns, cancellations or refunds do not apply to custom goods, which is provided by law:
"Provision of goods produced or ordered according to consumer specifications or manifestly custom may not be returned."
9.1.9. Shipping costs
in case of withdrawal or error of the customer, the shipping and return shipping costs will be entirely the responsibility of the customer.
The information regarding the right of withdrawal of the contract by the consumer (private customer) is described in detail in Decree-Law no. 143/2001 and Decree-Law no. 82/2008. Regarding the right of solving the contract by Companies, Institutions, Professionals and Individuals in an individual name, the general law of the Portuguese Civil Code applies, in particular the rules set forth in Decree-Law 67/2003.
customer may contact the customer support service at firstname.lastname@example.org , or by phone +351 223229420 from 09.30 to 12.30. from 2.30pm to 5pm every working day.
These general conditions are governed by Portuguese Law. All disputes arising from the interpretation or execution of this Agreement shall be settled by the District Court of Vila Nova de Gaia, with express waiver of any other dispute.
MAXSEALER, values the privacy of its users and in this sense undertakes to respect it, guaranteeing the secrecy and protection of the data registered by them. This Privacy Statement is intended to provide users with security and privacy conditions, and only the data necessary for the provision of the service are requested and collected, according to the explicit instructions on the website. You are free to access, correct, or delete your data.
- To process data in a lawful and fair manner, collecting only the necessary information;
- Allow the data subject to access and correct information about him / her;
- Guarantee free of charge the right to delete the data used when requested by the holder;
- have security mechanisms that prevent the consultation, modification, destruction or addition of data by a person not authorized to do so;
The MAXSEALER website can be viewed without the need for any personal information. However, the information that the customer communicates on our Site is indispensable for the treatment of the order, the establishment of invoices and guarantee contracts, without them, the order will be automatically canceled. By writing on our Site, the client undertakes to provide us with truthful and truthful information. The communication of false information is contrary to the present general conditions, as well as to the conditions of use that appear in our Site.
The collection of user identification data will be done by completing an online forms and will occur according to the strictest security rules. The collected data is entered into the computer system, where it is processed and processed automatically under the terms approved by the law (CNPD), and the data is destined to the service management of Smartfire.
MAXSEALER guarantees the registered user the possibility, under the terms of Law no. 67/98, of 26 October, to access their personal data through their personal page and to update and correct them.
Your session at www.maxsealer.pt and www.maxsealer.es may be recorded in order to be analyzed in an aggregated and anonymous way to interpret the usage patterns of the site and to continuously improve service levels and user satisfaction. MAXSEALER may use third parties to carry out advertising activities and monitor marketing communications. MAXSEALER uses Google Analytics services, namely the remarketing function. This may consist of displaying ads to users who have already visited the MAXSEALER site. Users can choose not to be part of Google Analytics and be exposed to Google Display Network network ads by visiting the Ads Preferences Manager and the Analytics Opt-out Browser Add-on.
It is our objective to guarantee the quality and integrity of the information provided by users of the MAXSEALER website. In this sense, the necessary measures have been implemented, both technologically and organizationally, in order to keep information safe, accurate, up to date and complete.
The personal information collected is used by the MAXSEALER website to make contact with the company. In addition, MAXSEALER may provide personal data to competent legal entities in cases where such data are requested by such entities following investigations into illegal, fraudulent, industrial or intellectual property infringement.
The IP addresses of all connections made to the MAXSEALER site are registered. This information will be used to perform aggregate statistical analysis. Analyzes made from statistical information will be made to interpret site usage patterns and continuously improve service levels and user satisfaction. The aggregate statistical information resulting from the analyzes may be disclosed to third parties or publicly.
We may use other advertising companies to run ads when you visit our site. These companies may use information (other than your name, address, email address or telephone number) about your visits to this and other sites to provide you with ads about goods and services that interest you.
1. What are cookies?
Cookies are files that have small pieces of information that are downloaded from your device when you visit a website.
2. What are cookies for?
They help the site memorize information about your visit, such as your preferred language and other settings. This can make your next visit easier and make the site more useful to you. Cookies play an important role. Without them, using the Web would be a much more frustrating experience. Cookies increase the efficiency of browsing websites. Surely you already added an article to a shopping cart from an online store and, after a few days, when you came back to the site, did you find that the article was still in your cart? This is one example of using cookies.
4. What kind of cookies do we use?
MAXSEALER uses the following types of cookies: Permanent cookies - these are cookies that are stored at the browser level in your access devices (pc, mobile and tablet) and are used whenever you visit one of our websites. Session cookies - These are temporary cookies that remain in your browser's cookie file until you leave the website. The information obtained by these cookies serves to analyze patterns of web traffic, allowing us to identify problems and provide a better browsing experience.